Frequently Asked Questions

How do I place an order?

Simply tap 'Order on WhatsApp' on any product or page. You'll be connected directly to our team who will confirm your order, delivery details, and payment. Browse our flower bouquets or gift boxes to get started. The entire process takes less than 2 minutes.

Can I customize my order?

Absolutely! Every product at Bloom & Beyond can be customized. Tell us your budget, the occasion, your preferred colors or flowers, and Hafsa will create something unique for your person. Message us on WhatsApp to discuss.

Is there a minimum order amount?

No minimum order. Our products start from PKR 500 (greeting cards) up to PKR 15,000 (premium Nikkah Suite). We have options for every budget.

How far in advance should I order?

For standard orders: 24-48 hours. For custom orders or large events: 1-2 weeks. For Nikkah cards: 6-8 weeks. For same-day delivery in Lahore: order before 5pm.

Do you have a flower subscription or weekly and monthly flower delivery?

Yes. We deliver fresh flowers every week, every two weeks or every month to homes and offices anywhere in Lahore, on a day you choose, without re-ordering each time. It starts from PKR 2,000 a month, the price is agreed once and then fixed, we take the old arrangement away at each visit, and you can pause any time free. From abroad you pay once for three months. Arrange it on WhatsApp.

Where do you deliver?

We deliver nationwide across Pakistan to 15+ cities including Lahore, Islamabad, Karachi, Faisalabad, Multan, Rawalpindi, Peshawar, and more.

Do you offer same-day delivery?

Yes! Same-day delivery is available in Lahore for orders placed before 5pm. For other cities, standard delivery is 1-3 business days.

How much does delivery cost?

Delivery is charged separately from the product price. In Lahore it starts from PKR 500 and varies with the location, distance, order type and delivery method; other cities are quoted when you order. Any extra charge, such as urgent delivery, is confirmed before your order is final.

Due to the continuous increase in fuel prices across Pakistan, we are facing significant challenges in maintaining our current delivery model. While we are doing our best to meet your expectations, the current situation makes it increasingly difficult to keep delivery free. We sincerely apologize for this inconvenience and appreciate your understanding as we navigate these tough economic conditions.

• Delivery is not free. Delivery charges are separate from the product price.
• Delivery charges may vary depending on the delivery location, distance, order type and delivery method.
• Any additional charges, including urgent delivery charges, are communicated to you before your order is finalised.
• Because our products can include fresh flowers, customised arrangements, cakes and handcrafted gift hampers, please review your order carefully, including the photo we send you, before it is dispatched.

Can I track my delivery?

Yes. Once your order is dispatched, we share tracking information and delivery updates via WhatsApp. We also send a photo of your completed order before dispatch.

Do you deliver internationally?

Currently, we deliver within Pakistan only. However, many customers from the UK, USA, Dubai, and Canada send gifts to Pakistan for delivery to their loved ones.

Are the flowers fresh?

Yes, all our bouquets use fresh flowers sourced from local markets in Lahore. Each bouquet is arranged on the day of delivery to ensure maximum freshness.

How long do fresh flowers last?

Our fresh bouquets typically last 5-7 days with proper care. We include care instructions with every delivery — keep them in clean water, trim stems, and place away from direct sunlight.

What products do you offer?

We offer fresh flower bouquets (PKR 1,500-5,000), Nikkah invitation cards (PKR 3,000-15,000), Eid hampers (PKR 2,000-8,000), gift baskets (PKR 2,500-10,000), greeting cards (PKR 500-1,500), vintage diaries (PKR 1,500-4,000), and chocolate arrangements (PKR 1,500-5,000).

Are your products handcrafted?

Every single product is handcrafted by Hafsa personally. Nothing is mass-produced or factory-made. Each bouquet is arranged petal-by-petal, each card is individually designed, and each gift box is personally curated.

Can you match my wedding color palette?

Absolutely. Share your wedding palette, outfit photos, or Pinterest board on WhatsApp and Hafsa will design bridal bouquets and wedding decorations that match perfectly.

Do you make Nikkah cards for destination weddings?

Yes! We've designed Nikkah invitation suites for weddings in Pakistan and can ship completed cards anywhere in the country. International shipping for cards is also available.

Can I order corporate gifts in bulk?

Yes, we offer bulk corporate gifting with custom branding options. Discounts available for orders of 10+. Contact us on WhatsApp for corporate pricing and lead times.

What payment methods do you accept?

In Pakistan you can pay by IBFT, bank transfer, JazzCash or EasyPaisa; from abroad by Remitly, Taptap Send or an international bank transfer. We share the details on WhatsApp once your order is confirmed.

Do I need to pay upfront?

Payment is made on WhatsApp after we confirm your order: IBFT, bank transfer, JazzCash or EasyPaisa in Pakistan, or Remitly, Taptap Send or an international bank transfer from abroad. For nationwide delivery and custom orders, we take a 50% advance when you confirm the order; the remaining 50% is paid when we send you the photo of your finished gift, before it is dispatched.

What is your refund policy?

If you're not satisfied with your order, contact us on WhatsApp within 2 hours of delivery with photos. We'll arrange a replacement or full refund. Your satisfaction is our priority.

Will I see my gift before it ships?

Yes — every order includes a Photo Before Dispatch sent to you on WhatsApp. Hafsa Imran finishes your gift in our Lahore studio, photographs it, and waits for your approval before the rider leaves. Diaspora customers in the UK, USA, UAE, Canada, and Saudi Arabia rely on this signature trust feature to order with confidence from anywhere.

What is the Bloom Promise?

The Bloom Promise is our quality guarantee on every studio-made order. If your handcrafted gift does not arrive looking exactly like the photo we sent you, message us on WhatsApp within 2 hours of delivery and we will arrange a free replacement or a full refund — no questions asked. We stand behind every piece that leaves the studio.

Who actually makes my gift?

Hafsa Imran, founder and lead artisan of Bloom & Beyond, designs every gift and oversees each one personally. There is no factory and no warehouse inventory: every bouquet, hamper, Nikkah card and floral jewellery piece is made to order in our Lahore studio, and our team handles sourcing and delivery. Each order takes 45–60 minutes of undivided attention — that is why every product feels considered, not bulk-produced.